Manager Product Management Team

AmeriHealth Caritas is a mission-driven organization with over 30 years of experience in delivering comprehensive healthcare solutions. The Manager of Product Management Team leads a team of product managers focused on delivering population health products within a Medicaid managed care environment, ensuring quality, compliance, and alignment with enterprise strategy.

Responsibilities:

• Directly manage, coach, and develop a team of 4–8 product managers (mix of Senior PMs, PMs, and Associate PMs) responsible for population health product domains
• Set clear performance expectations, conduct regular 1:1s, deliver timely coaching and feedback, complete annual performance evaluations, and manage performance issues with HR partnership
• Build and execute individual development plans aligned to the Product Management job ladder; identify high-potential talent and create growth opportunities
• Recruit, interview, and onboard product management talent—including Senior PMs (IC track), PMs, and Associate PMs—building a diverse, high-performing team
• Foster a culture of accountability, psychological safety, learning, and continuous improvement
• Oversee the delivery of the product portfolio across assigned population health domains—ensuring product managers meet roadmap commitments, quality standards, and business outcomes
• Establish and enforce product craft standards: discovery practices, backlog quality, user story authoring, acceptance criteria, release readiness, and post-release measurement
• Review and approve key product artifacts (PRDs, business cases, roadmaps, release plans) to ensure clarity, traceability, and alignment with enterprise strategy
• Run portfolio-level operating cadences (roadmap reviews, release planning, retros) to surface risk, unblock teams, and drive accountability
• Monitor product KPIs and OKRs across the portfolio—holding product managers accountable for measurable adoption, clinical outcomes, regulatory compliance, and ROI
• Partner with the Director/Sr. Director to shape portfolio strategy, sequencing, and resource allocation across population health domains
• Translate enterprise strategy and regulatory mandates into clear team priorities; resolve cross-team prioritization conflicts and tradeoffs
• Allocate product manager capacity across initiatives, balancing strategic priorities, regulatory deadlines, and team development needs
• Maintain a forward-looking view of the portfolio pipeline—identifying staffing gaps, skill needs, and emerging opportunities
• Serve as the primary product team interface with clinical operations, medical affairs, quality, engineering, and market leaders for assigned domains
• Communicate portfolio status, risk, and tradeoffs clearly to executive leadership, clinical directors, and operational managers
• Partner with engineering, data, design, compliance, and analytics leaders to ensure the product team is well-supported and integrated into broader delivery pods
• Represent the product team in governance forums, executive reviews, and vendor partner discussions (e.g., Cohere Health)
• Establish and continuously improve product management standard work—templates, frameworks, prioritization rubrics, and operating cadences
• Drive adoption of Agile/iterative delivery practices and consistent use of tooling (e.g., Jira, Confluence, ADO, roadmap tools)
• Ensure compliance with regulatory documentation requirements (CMS Interoperability, NCQA, HEDIS, state Medicaid) across all product deliverables
• Contribute to the broader Product Management Center of Excellence—sharing best practices and elevating craft across the enterprise
• Ensure product strategy and delivery reflect current clinical evidence, regulatory mandates, and population health frameworks (risk stratification, condition clusters, transitions of care)
• Partner with Medical Affairs, Compliance, and Quality leaders to ensure products support HEDIS performance, NCQA accreditation, and state Medicaid requirements
• Support delegation oversight by ensuring vendor-facing products and integrations meet contractual and regulatory requirements
• Champion AI-enabled product opportunities across the portfolio—including automated outreach, intelligent case routing, clinical criteria auto-application, and AI-assisted care plan generation
• Ensure product managers build AI fluency and apply Responsible AI principles in product design
• Monitor AI/automation adoption metrics across the portfolio and drive continuous iteration to maximize ROI and clinician trust

Requirements:

• Bachelor's Degree in Health Informatics, Public Health, Healthcare Administration or related field required
• Minimum of 5 years of product management experience
• Minimum of 2 years of formal people management experience to include project managers and analysts
• Proven track record building, coaching, and retaining high-performing product teams in a healthcare, Medicaid managed care, or health plan setting; experience scaling product craft standards and operating cadences across a portfolio
• Demonstrated people leadership skills—coaching, performance management, talent development, and team building
• Strong command of product management fundamentals: discovery, road-mapping, prioritization frameworks (RICE, WSJF, MoSCoW), backlog management, Agile/Scrum, and OKRs
• Healthcare fluency: claims, clinical (EMR/EHR), FHIR/HL7, HEDIS, UM/CM workflows, and HIPAA/PHI handling
• Working knowledge of FHIR, HL7, X12, CMS Interoperability Rule, NCQA, and HEDIS standards
• Familiarity with agentic AI, BI tools (Power BI, Tableau), data platforms (Databricks, Snowflake), and Responsible AI principles
• Exceptional written and verbal communication skills; ability to translate complex clinical and technical tradeoffs into executive-ready narratives
• Certifications such as CSPO, SAFe POPM, PMP, or CPHIMS