Senior Manager, Marketing & Revenue Operations

ChartHop is a remote-first company focused on enhancing people teams and companies through connected data and AI. The Senior Manager, Marketing & Revenue Operations will oversee the go-to-market engine, ensuring data integrity and driving insights for marketing and sales teams through effective use of HubSpot and other technologies.

Responsibilities:

• Own the marketing technology stack (HubSpot and its integrations), ensuring tools are configured, connected, and delivering value
• Lead data quality, enrichment, segmentation, and governance so the team can trust and act on its data
• Architect the lead lifecycle, routing, and SLAs
• Run campaign operations and QA, and build workflow automation and nurture execution
• Own attribution and full-funnel reporting as the marketing single source of truth
• Develop dashboards and executive-level reporting
• Serve as the GTM engineering and AI-automation champion across marketing, identifying where automation and AI can drive efficiency
• Build sales reporting and dashboards in HubSpot, expanding the single source of truth across the full go-to-market funnel
• Deliver full-funnel conversion analytics, from SAL to SQL through each pipeline stage (stage 1, 2, 3 and beyond)
• Provide visibility at both the aggregate and individual rep level, so leadership can distinguish lead-quality issues from qualification and execution gaps
• Surface trends by persona and industry to inform outbound strategy (where to double down) and identify coaching opportunities for individual reps
• Lend expertise on account book creation and similar sales-ops projects; larger technical builds can be supported by additional technical resources
• Partner closely with sales leadership to define the metrics and insights they need to drive efficiency and growth
• Act as the connective tissue between marketing and sales, aligning both around shared definitions, data, and reporting
• Play a lead role in project managing the Salesforce-to-HubSpot migration and the operating model that follows
• Proactively identify process and system gaps across the funnel and drive them to resolution
• Bring a business-level perspective, not just a functional one, to how we plan, measure, and grow

Requirements:

• Deep hands-on expertise with HubSpot; experience operating it as a combined sales and marketing CRM is a strong plus
• Familiarity with Salesforce is helpful given the migration
• A genuinely analytical mindset
• Fluent in funnel and conversion data and can build the reporting that answers a leader's real questions, not just surface-level metrics
• A track record spanning marketing operations and revenue/sales operations
• Judgment to see problems from multiple sides of the business
• Comfort moving fluidly between strategy and tactical execution
• Proactivity and ownership
• Strong, direct communication
• Ability to challenge assumptions constructively and bring a clear point of view
• Curiosity and a bias toward learning
• Ability to maintain reliable overlap with US working hours to stay closely connected to the team