Director, Business Analytics & Operations

Wiley is a company that believes in bold ideas and diverse perspectives, seeking to transform knowledge into impact. The Director, Business Analytics & Operations will drive the operating and analytical functions to support strategic goals and enhance data-led growth within the organization.

Responsibilities:

• Design and own the operating cadence for the EVP and GM, Research and its Business Management & Strategic Programs team. This will include weekly team meetings, executive meetings, monthly business reviews, and board reporting cycles — ensuring every session is decision-ready and action-tracked
• Serve as a senior operating partner and trusted advisor to the VP; act as a credible proxy in cross-functional forums where the VP's perspective needs representation
• Drive accountability across the Business Management & Strategic Programs team: maintain a central initiative register, track commitments, surface blockers, and ensure follow-through on strategic workstreams
• Lead high-priority special projects on behalf of the VP, including those involving operating model design, cross-functional alignment, and transformation sequencing
• Prepare and quality-control executive-facing materials — board deck inputs, Research Leadership Team briefings, and EVP talking points — owning the narrative architecture that keeps the team's communications coherent across audiences
• Stand up and own the Business Analytics function for the Business Management & Strategic Programs team — the data infrastructure the four strategic bets depend on to scale
• Define, instrument, and maintain the core KPI set across the four strategic bets and enabling tracks; replace retrospective QBR reporting with a forward-looking pipeline accountability mechanism
• Build integrated executive dashboards combining pipeline, revenue, commercial signals, and operational performance data; ensure senior leaders have decision-ready visibility at all times
• Apply advanced analytical tools and techniques to complex business questions — modeling revenue scenarios, identifying behavioral signals, and quantifying the impact of strategic choices with clarity and speed
• Partner with Technology & Operations and AI & Data Analytics teams to ensure data quality, governance, and infrastructure are fit for purpose; influence roadmap decisions where gaps exist
• Leverage AI-augmented approaches to drive efficiency in analytics and reporting workflows — reducing preparation time, improving data integrity, and enabling faster leadership decisions
• Lead a defined portfolio of cross-functional programs where the Business Management & Strategic Programs team provides connective tissue — defining scope, assembling working teams, tracking milestones, and surfacing blockers
• Interface with Technology & Operations, AI & Data Analytics, Legal, and Finance on behalf of the VP and EVP/GM aligning resources, resolving dependencies, and ensuring delivery visibility without duplicating existing PMO ownership
• Coach Research leadership team members and their direct teams through operating model shifts, new governance structures, and strategic pivots as directed
• Support the clean transition of successfully validated initiatives into their permanent organizational home, with full documentation and handoff

Requirements:

• Minimum 10 years of progressive experience in business operations, analytics, strategy, or a combination — ideally including a senior executive-support or business management role in a large, matrixed organization
• Demonstrated track record supporting P&L-owning or senior executive leaders: owning operating rhythms, cross-functional alignment, and executive communication
• Strong analytical depth — comfortable building financial models, dashboards, and KPI frameworks; able to translate complex data into clear, decision-ready insights
• Proven ability to build and instrument an analytics function from a limited foundation, including defining data standards and influencing data engineering teams
• Exceptional written and verbal communication skills; demonstrated ability to prepare board-level materials, ghostwrite for senior executives, and adapt narrative for diverse audiences
• High tolerance for ambiguity; bias for action; ability to drive structured execution without a defined playbook
• Experience managing complex, multi-workstream programs across functions not directly managed
• Prior experience at a global technology or comparable professional services organization with a sophisticated business management function
• Familiarity with academic publishing, research technology, open access models, or scientific information — or a rapid ability to develop credibility in a new domain
• Experience leveraging AI tools to drive efficiency in operations, analytics, and reporting workflows
• MBA or equivalent advanced degree, or commensurate professional experience
• Track record working across time zones and cultures in a global organization