Account Manager, Customer Success

Scowtt is an early-stage startup transforming the way businesses convert leads into customers through AI/ML marketing optimization. They are hiring an experienced Account Manager who will own and grow customer success, ensuring customers adopt their platform successfully and realize tangible business value.

Responsibilities:

• Lead onboarding kickoffs and manage each step until the customer is live
• Document and streamline onboarding steps into repeatable playbooks
• Serve as the primary point of contact for key accounts after onboarding
• Build trusted, long-term relationships with executives and day-to-day stakeholders
• Drive product adoption, engagement, and measurable ROI for customers
• Monitor key success metrics to ensure customers reach or exceed their goals
• Proactively identify expansion opportunities (e.g, AI SDR) and partner with Sales to execute them
• Lead business reviews and strategic check-ins with customers
• Manage renewals and reduce churn risk through proactive engagement
• Gather customer feedback and translate it into actionable insights for Product and Engineering
• Advocate internally for customer needs while aligning with Scowtt’s roadmap
• Create case studies, testimonials, and references with Marketing

Requirements:

• 5–8 years of experience in account management, customer success, or client services, ideally in Ad-tech, SaaS or data/analytics platforms
• Proven track record of growing accounts, driving renewals, and achieving customer success outcomes
• Strong business acumen with the ability to link product value to customer objectives
• Comfortable working cross-functionally with Sales, Product, and Engineering
• Highly organized, empathetic, and skilled at building trust
• Must be located in the United States
• Eligible to work in the US without requiring work visa sponsorship now or in future
• Experience in startups or high-growth environments preferred
• Bonus: familiarity with CRM tools, Google/META platforms, marketing automation platforms, Lookr and/or data analytics products