COORDINATOR, STRATEGIC PROJECT MANAGEMENT

Compass Group Canada is a leading provider of customer-focused support services. The Associate Experience Coordinator works as part of a team to create a smooth, thoughtful, and consistent experience for associates while supporting learning, development, recognition, and engagement initiatives across the organization.

Responsibilities:

• Support associate experience and learning and development programs through coordination, communication, tracking, troubleshooting, reporting, and follow-up
• Coordinate recognition-related programs by monitoring submissions, managing program records, preparing communications, and ensuring associates and leaders receive timely support
• Assist with award and recognition processes, including winner and nominator acknowledgments, certificate coordination, shipping logistics, tracking, and responses to program questions
• Support recognition programs by generating and distributing reports, coordinating with leaders, tracking special acknowledgments, answering eligibility questions, and maintaining accurate program records
• Support learning and development programs through course maintenance, participant tracking, communications, reporting, analytics, and initiatives that encourage participation and engagement
• Set up and lead calls or meetings related to assigned programs, ensuring clear communication, follow-up, and documentation
• Learn and use applications such as Smartsheet, LMS platforms, Synthesia, and other tools that support associate experience, learning, reporting, and communication
• Anticipate needs, identify gaps, follow up on open items, and help ensure projects are completed accurately and on time
• Provide excellent customer service by responding with empathy, professionalism, and a focus on helping others solve problems or find the information they need
• Contribute creative ideas to improve programs, simplify processes, strengthen communication, and enhance the associate experience
• Participate in People and Culture Advisory Committee (PACC) initiatives that support associate engagement, inclusion, belonging, recognition, and workplace culture
• Demonstrate accountability through consistent delivery of assigned work, effective prioritization, proactive communication, responsiveness, collaboration, and professional conduct
• Perform additional duties as assigned

Requirements:

• High school diploma or equivalent
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail, follow-through, and time management
• Strong written, verbal, and interpersonal communication skills
• Ability to communicate professionally with associates and leaders at all levels
• associate's or bachelor's degree
• Experience in human resources, learning and development, program management, communications, or administrative support
• Experience working in a remote environment
• Experience with Smartsheet, Learning Management Systems, Synthesia, or similar tools