Technical Product Manager

BJAK is a leading insurance platform in Southeast Asia, expanding into fintech with a Neobank Superapp. As a Technical Product Manager, you will own a product vertical end to end, focusing on strategy, outcomes, and the technical design and delivery of systems, particularly in a regulated financial environment.

Responsibilities:

• Own a vertical end-to-end — outcomes and metrics, a backlog prioritised by value / risk / dependency / strategic priority, acceptance criteria crisp enough to build and test against
• Shape the technical design with engineering — system boundaries, money-movement correctness (idempotency, ledgering, reconciliation), third-party-rail reliance and rail-down behaviour, failure/retry/refund paths, security, latency, scalability, recovery
• Make hard trade-offs across correctness, speed, cost, reliability and UX — and defend them to an engineering, compliance or ops lead who pushes back
• Treat regulated constraints as first-class product inputs — licensing scope, CDD/KYC and limits, sanctions/PEP screening, transaction monitoring, data residency and privacy. Know which are hard launch gates and which are forward-readiness
• Apply AI where it earns its place — define what it's allowed to decide, where a human stays in the loop, how it's evaluated, and what it does when unsure. Every AI-surfaced number traces back to a real record
• Ship against external gates — build feature-complete behind flags; go live per rail as each partner and regulatory gate clears
• Work across Engineering, Design, Compliance, Operations, Treasury and Finance/Reconciliation

Requirements:

• significant experience owning a complex technical product end-to-end
• strong judgement and decisiveness under ambiguity
• ability to balance ambition against technical, regulatory and operational reality
• can hold their own with senior engineers
• solid system design (boundaries, datastores, queues/workflows, APIs, failure modes, consistency under concurrency)
• comfort reading, reviewing and challenging design docs
• can sketch an architecture and a sequence
• experience in a regulated / high-consequence domain (payments, banking, remittance, insurance, …) or demonstrable fast-ramp ability
• understands why money movement is different (correctness over convenience, irreversible states, partners you don't control)
• hands-on with LLM-based products
• can frame a feature as eval-able (offline, online, human feedback)
• realistic on hallucination/drift/data gaps, including data-blocked vs model-blocked and when a model must not be in the loop at all
• engineer or highly-technical-PM background
• zero-to-one
• shipped AI-heavy consumer products
• defined eval metrics for ML/LLM systems
• AI UX + failure-handling intuition
• SEA market experience