Customer Service Representative

AZUMA Leasing is a company that specializes in appliance leasing, and they are seeking a Customer Service Representative. In this role, you will be the first point of contact for customers, assisting them with applications, providing product information, and resolving inquiries.

Responsibilities:

• Listen to customer needs and concerns while demonstrating empathy
• Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions
• Process requests by gathering necessary information and completing transactions
• Identify opportunities to promote service and explain our products
• Maintain accurate records in the call center database
• Collaborate with team members to ensure timely resolution of customer requests
• Stay updated on job knowledge through educational opportunities
• Perform all additional duties as assigned

Requirements:

• High school diploma or equivalent
• Strong organizational, communication, and decision-making skills
• Proficient in computer skills, with familiarity in Microsoft Outlook and Excel
• Demonstrates professional telephone etiquette
• Ability to work effectively in a team-oriented environment
• Strong problem-solving skills and attention to detail
• A commitment to consistent attendance and punctuality is essential for success in this role
• Bilingual in Spanish is preferred but not required
• Prior experience in a call center setting is beneficial