Business Systems Analyst

Advanced Sterilization Products is a leading global provider of innovative sterilization and disinfection solutions. As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will optimize digital customer experiences and CRM operations by collaborating with cross-functional teams to analyze requirements and drive enhancements for CRM systems.

Responsibilities:

• Serve as a liaison between business teams and technical teams to support day-to-day CRM operations
• Gather, analyze, and document business requirements; translate them into technical specifications and user stories
• Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality
• Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative
• Drive continuous improvement of existing processes, workflows, and system capabilities
• Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms)
• Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges
• Ensure alignment between business processes and how systems are configured and utilized

Requirements:

• 5-7 years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works
• Proven ability to support and enhance business applications in a cross-functional environment
• Experience working with system integrations
• Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes
• Ability to bridge the gap between business and technical teams
• Excellent communication skills with the ability to manage stakeholder conversations effectively
• Ability to understand and document business processes and translate them into technical solutions
• Skilled in writing and managing user stories and requirements
• Comfortable working in a fast-paced environment with multiple system components and stakeholders
• Strong collaboration skills, especially with development teams
• Ability to connect business needs to system design and architecture