Communications Services Analyst

Experience RequiredThis classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements. Additional Experience RequiredAt least 3 years of cloud technology experience such as Microsoft TEAMS, Cisco Webex and ACD/Call Accounting or similar. 3 years of experience with legacy voice, VoIP, PBX, IVR, and ACD or similar. 3 years of experience with Amazon Connect (AWS), Zoom, and Cisco UC or similar. 3 years of familiarity with service request lifecycle, vendor coordination, and on-site evaluations or similar. Education RequiredA high school diploma or equivalent. A valid California Class C Driver License with no restrictions.