Resident Manager Team (Ottawa)

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/


We are currently seeking an Resident Manager 2-person team to live and work at one of our properties. This position would require you to live on-site, share an apartment and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees:
• Base Compensation is $33,000 per person per year. This includes an apartment suite (taxable benefit).
• Employer paid benefits
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:
Customer Service
• Greeting and interacting with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques)

Management & Training
• Interview screened candidates and provide hiring recommendations to District Manager
• Complete orientation, training and or upskilling sessions for new and existing staff
• Foster an environment to support ongoing development for staff members
• Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
• Supervisor staff, including conflict resolution management
• Support the District Manager with operating budgets and capital plans

Leasing & Administration
• Arrange appointments with prospects to show vacant suites
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the market
• Recommend leasing rates and in-suite turnover work to the District Manager
• Actively promote various referral programs to existing residents and prospects

Property Maintenance
• General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
• Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
• Supervise contractors to ensure maintenance and repairs are completed properly
• Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
• Review and approve contractor invoices for payment

General Cleaning
• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Fire Safety
• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications
• Previous experience in multi-residential or other related industry an asset
• Knowledgeable in emergency procedures, including fire, flood, mould protocols
• Demonstrates excellent customer service
• Good written and verbal communication skills
• Coach, train, and motivate staff
• Basic computer and keyboarding skills
• Possess an understanding of operating budgets and capital plans
• Proficiency in performing minor electrical and plumbing repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
#RS


We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.