This is a remote position.

Location: Currently remote, may transition to onsite in future

As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.

Key Responsibilities

Account Management & Growth

Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
Partner with the Customer Success team to ensure seamless onboarding and track project completion

New Business Development

Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
Negotiate contracts and close deals in line with company pricing and margin guidelines

Sales Execution & Reporting

Meet or exceed revenue targets
Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
Prepare sales forecasts and reports for management review
Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
Stay current on industry trends, competitors, and market developments

Requirements

E xperience

3–5+ years of B2B technology account management experience
Proven track record of meeting or exceeding revenue targets in a tech environment
Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
Familiarity with Microsoft cloud

Skills & Competencies

Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
Excellent demo and presentation skills, including to technical and executive audiences
Comfortable navigating complex, multi-stakeholder sales cycles
Highly self-motivated with a hunter mentality and strong follow-through
Proficient with CRM tools (HubSpot required; Salesforce a plus)
Ability to work independently in a fast-paced environment with high ownership

Education

Bachelor’s degree in Business, Technology, or a related field preferred
Equivalent experience in SaaS or cloud technology sales will be considered

Account Manager - Cloudlabs

Key skills

About this role

Requirements