Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.
Account Executive, Carrier Services
At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.
What you’ll do:
● Reports to the Director of Carrier Sales
● Provide pre-and post-sales support for the Director of Carrier Sales and Sales Manager and their assigned customers.
● Assist in the proposal process for customer inquiries
● Reading and understanding contracts
● Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
● Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
● Provide solution recommendations, pricing, and project management support to generate additional revenues
● Assist with order provisioning and escalations when necessary
● Monitor dispute activity and assist in the resolution of any customer invoice disputes
● Ensure customers are familiar with electronic systems and procedural aspects of conducting business
● Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
● Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
● Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
● Accompany Sales Managers to on-site meetings or conference calls as requested.
● Further responsibilities as communicated by the leader
What background you should have:
● High School Diploma or equivalent required
● Effective leadership skills
● Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
● Strong conceptual skills
● Excellent verbal and written communication skills
● Proficient in Microsoft applications such as Excel, PowerPoint and Word
● Ability to work independently with all levels of management with customer base
Desired Skills:
● Knowledge of Frontier systems and applications for order tracking
● Wholesale Telecom industry experience
● Ethernet technology
● Self-starter, critical and strategic thinker with strong time management and organizational skills
● Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
● Well organized with the ability to multi-task and prioritize to meet deadlines
● Detail-oriented with excellent written and oral communication skills
● Demonstrates a commitment to excellence (i.e., continuous improvement)
● Able to self-motivate and require little direct supervision
● Ability to successfully interact and build trust and rapport with internal partners and customers
● Ability to quickly understand funding programs, strategic product applications, and processes
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
● 20 PTO (Paid Time Off) days + 10 paid holidays per year
● Day one medical, dental, vision and prescription drug plan
● 401k match of 50% on 6% of eligible compensation
● Tuition Assistance Program
● Personal & Work Life Balance Resources & Wellness Support Assistance
● Employee Resource Groups
● 10 weeks of paid parental leave, & a phased return to work program for new parents
● Up to $10k in adoption program assistance
● 3 weeks of paid caregiver leave
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
