Project Manager II, PSO

Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. They are seeking a Project Manager II to assist the project team in completing projects within their planned scope, schedule, and budget, while utilizing tools like Jira and Smartsheet for project management.

Responsibilities:

• Develop and manage comprehensive project schedules, defining deliverables based on the project scope
• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution
• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents
• Regularly communicate project status, issues, and risks to stakeholders
• Ensure alignment of project objectives with business goals and customer expectations
• Conduct risk assessments and implement mitigation strategies
• Facilitate cross-functional team collaboration to enhance project outcomes
• Utilize project management tools and software for efficient project tracking and reporting
• Create and manage configuration documentation for client projects
• Serve as the primary point of contact for all client inquiries regarding managed projects
• Collaborate with Product Development and Engineering teams to resolve customer-reported issues
• Monitor product development, track sprints, gather requirements, and provide updates to clients, third parties, internal teams, and management
• Provide regular feedback to the PSO management team on process improvements and best practices
• Track and report individual time for assigned projects, ensuring compliance with budgeted labor
• Host recurring customer conference calls to drive project execution and travel onsite to customer facilities as needed
• Participate in onboarding new Project Managers
• Mentor and guide junior team members, fostering professional growth and development
• Drive strategic initiatives to improve project management methodologies and practices across the organization
• Be a subject matter expert, responsible for maintaining project documentation in our Confluence space
• Perform other duties as assigned

Requirements:

• Excellent written and verbal communication skills, as well as problem-solving abilities
• A minimum of 5 years of project management experience, preferably in the financial services or software industry, with increasing demonstrated responsibility and success
• Experienced in diverse product lifecycles and integrations, including hands-on experience with key third-party vendors within major SaaS suite ecosystems
• Experience using Microsoft Office Suite, including MS Project, MS Excel, and MS Word
• Must be comfortable managing multiple concurrent projects (25-30+)
• Experience managing tickets and backlog
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency
• Excellent organizational and time management skills
• Excellent problem-solving and decision-making skills
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Ability to work independently with little direction
• Careful attention to detail in all aspects of the job
• Working experience with JIRA, Confluence, and Smartsheet
• Strong knowledge of payment networks and familiarity with payment processors and technology providers supporting end-to-end SaaS operations
• Implementation of APIs with third-party providers
• Experience implementing Card Experience products
• Previous work experience with the banking and financial industry as it relates to Internet home banking applications