Post-Sales Account Manager, East Coast

Locala is a commerce media platform that uses consumer insights and location data to support advertising and business outcomes. The Post-Sales Account Manager will serve as the liaison for East Coast clients, managing campaigns and accounts, analyzing performance, developing reports, and strengthening customer relationships.

Responsibilities:

• Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships
• Develop & deliver performance reports to clients and benchmarking those results against similar campaigns
• Work independently and collaboratively as part of a team
• Develop strong relationships with customers, connect with key business executives and stakeholders
• Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells
• Answer client queries and identify new business opportunities among existing customers
• Responsible for the creation and delivery of reporting, providing analysis of performance
• Manage projects with the design team to deliver best in class creative executions
• Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions
• This role is not centered around sales but rather focuses on managing campaigns/ accounts. Hands on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position

Requirements:

• 2-3 years experience in the Ad Tech/Digital advertising field
• Highly organized and able to prioritize
• Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
• Proficient in analyzing large datasets and prioritizing them into actionable insights
• Excellent communication skills
• Client facing experience
• Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset