IT Business Operations Analyst Associate

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking an IT Business Operations Analyst Associate to manage IT equipment procurement, vendor relationships, and spend analytics, ensuring operational efficiency and cost-effectiveness.

Responsibilities:

• Create, coordinate and process IT equipment and supply quotes, orders, basic renewals, and monitor deliveries with designated IT vendors. Validates charges, submit, and approves appropriate invoices for payment processing, receiving ordered items and documenting receipt as such
• Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance, capability, and order issues to ensure alignment with our strategic direction
• Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing
• Respond to business inquiries on spend analytics by product, business unit, supplier, geography, category, subcategory, etc
• Identifies and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing, bulk, and distribution service improvement; product standardization; and improvement in product utilization
• Identify and mitigate billing issues by working directly with IT vendors, IT teams, and finance teams
• Record purchases or basic contract data into appropriate financial tools for budget creation and tracking
• Interface with accounts payable to support procure to pay practices
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions, comply with the policies, regulations and laws applicable to the organization
• Research vendors as requested

Requirements:

• Bachelor's Degree (or equivalent knowledge) in Computer Science, or Information Technology or Business or related
• Typically requires up to 2 years of experience in a Computer Science, Information Technology or Business Administration related field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems
• Working knowledge of A/P system, general ledger, and fixed assets
• Working knowledge of IT software licensing
• Working knowledge of IT systems function and interact
• Basic understanding of software, hardware, IT service contracts
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Team player with the ability to build long term relationships
• Strong attention to detail
• Familiarity with procurement best practices in corporate cost savings programs and process
• Ability to work with analysis tools such as Excel and ERP financials to analyze data
• Highly self-directed and innovative
• Computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems
• Knowledge of using a ticketing system to manage workload
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve