Sr. Product Manager

Pendo.io is an AI-powered analytics and adoption platform for builders, and they are seeking a Senior Product Manager to own an analytics product area end-to-end. This role involves strategy, roadmap, discovery, and delivery across a globally distributed team, focusing on customer outcomes and leveraging AI capabilities.

Responsibilities:

• Own the analytics product roadmap — define priorities, defend tradeoffs with data and reasoning, and keep the long-term direction aligned with enterprise customer needs and the broader Pendo platform
• Drive AI-powered capabilities within the analytics area: define what the AI does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop — with the customer problem as the starting point, not the model capability
• Run continuous discovery with enterprise customers and India-based product and engineering teams; synthesize findings across time zones into clear, actionable product decisions without requiring a synchronous handoff
• Lead the full product lifecycle for the analytics area from early concept through GA and post-launch iteration; make clear calls on scope, sequence, and tradeoffs and own the outcome
• Apply AI tools across the full product cycle — synthesizing discovery at scale, generating early wireframe concepts, drafting specs and competitive analyses — and share methods and findings with the broader product team
• Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the analytics area; translate product capability into commercial narrative and feed market signal back into the roadmap
• Write specs that engineering can act on without a verbal walkthrough; document decisions, produce async artifacts that reduce synchronous dependency, and bring a substantive point of view to design reviews

Requirements:

• 5+ years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment
• Experience defining or shipping AI-powered product features — you can work with engineering to spec what a model does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop
• Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements
• Experience using AI prototyping or code generation tools (Cursor, v0, Replit, GitHub Copilot, or similar) to validate product ideas before engineering investment; specific examples of AI use in daily workflows are expected in the interview process
• Experience taking a product or major feature through the full lifecycle — scoping, sequencing, launching, and iterating — and making scope and sequence calls without consensus
• A track record of running toward customers: maintaining direct relationships with enterprise customers, treating discovery as ongoing rather than project-scoped, and pointing to specific conversations that changed a product decision
• Experience working with or within globally distributed teams, with async-first communication practices; written specs and updates leave no open questions
• Background in analytics products, data visualization, or data platform work in a B2B context
• Familiarity with Pendo as a user or customer
• Prior experience working with India-based engineering or product teams