Salesforce Senior Business Analyst

Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize Salesforce operations. As a Salesforce Senior Business Analyst, you will join Turnberry's Salesforce practice, leading requirements discovery sessions and mentoring Business Analysts to ensure high-quality deliverables.

Responsibilities:

• Ownership of end-to-end requirements lifecycle
• Lead and facilitate requirements discovery sessions with stakeholders, driving discussions to identify business needs, priorities, and solution requirements e.g. focus groups, observation, prototyping
• Provide direction, coaching, and mentorship to Business Analysts to support high-quality deliverables
• Gain clarification on ambiguous requirements and drive towards consensus with both the internal build team and the client/business team
• Create business process maps to engage end-users and validate business requirements -- UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and/or SIPOC (supplier, inputs, process, outputs, and customers) formats
• Generate various types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, and user acceptance test plans
• Write accurate and thorough user stories that go through PO approval and backlog refinement prior to adding to a Sprint
• Peer review BA stories to ensure readiness for architecture review and PO approval
• Key leader/participant in Scrum ceremonies – backlog refinement, sprint planning, and PO approval process
• Keep competing stakeholder interests aligned throughout the engagement
• Work closely with Product Owner to keep backlog up to date with Priority, sprint, end dates, etc
• Support and facilitate User Acceptance Testing (UAT)
• Align stakeholders in testing the right business processes and requirements

Requirements:

• Four-year degree or equivalent work experience
• 5-7+ years as a BA, Product Owner, or Salesforce Admin
• Experience with customer service/support business processes a must
• Demonstrated experience documenting business requirements and writing user stories for Salesforce implementations
• Agile/Scrum delivery experience
• Proven ability to influence stakeholders and negotiate acceptable solutions
• Strong analytical and conceptual thinking; excellent documentation, planning, and time management skills
• Competency in Microsoft applications including Word, Excel, Visio, Jira, Outlook, and SharePoint
• Healthcare industry experience preferred
• Consulting experience preferred
• Salesforce Administrator certification (or other comparable certs) preferred