Market Manager

Peek is the operating system powering the experiences industry, and they are seeking a Market Manager with deep knowledge of the Hawaiʻi tourism market. The role involves leveraging existing relationships to generate leads, build partnerships, and serve as a product expert to drive growth across the islands.

Responsibilities:

• Grow relationships with operators, wholesale partners, resellers, online travel agencies (OTAs), and tour desks throughout Hawaiʻi
• Leverage your existing tourism network to generate warm leads, referrals, and partnership opportunities that contribute to the commercial pipeline
• Represent Peek at industry events, trade shows, tourism organizations, and operator meetings across the islands
• Build and strengthen strategic partnerships that support market growth and long-term customer success
• Become the leading expert on Peek Pro within the Hawaiʻi market
• Develop Hawaiʻi-specific use cases, workflows, and demo scenarios tailored to local operators
• Deliver engaging, operator-focused product demonstrations, both in person and virtually
• Translate platform capabilities into practical solutions based on each operator's business needs
• Serve as the product and solutions expert during sales engagements, addressing technical questions and demonstrating workflow-specific value
• Gather operator feedback, competitive intelligence, and market insights and share them with internal stakeholders
• Contribute to the evolution of Peek's Hawaiʻi go-to-market strategy by identifying market trends, customer needs, and emerging opportunities
• Partner with Product, Partnerships, and Leadership teams to ensure Hawaiʻi's unique market dynamics are reflected in product development and commercial planning
• Help establish a scalable, relationship-driven growth model for the region
• Partner with the sales team on active opportunities by participating in discovery conversations, operator meetings, and product demonstrations
• Support pipeline development through lead generation, introductions, and relationship building
• Help drive deals to successful outcomes by providing market expertise and product knowledge
• Ensure seamless handoffs during onboarding to promote strong adoption and customer success from day one
• Own post-onboarding relationships with operators to ensure successful adoption and long-term value realization
• Conduct regular onsite and virtual business reviews to increase platform utilization and strengthen customer relationships
• Identify expansion opportunities, including additional features, integrations, and booking growth initiatives
• Proactively identify and address churn risks through engagement, problem-solving, and strategic account planning
• Serve as a trusted advisor to operators as they navigate growth, operational changes, and evolving distribution strategies

Requirements:

• Deep knowledge of the Hawaiʻi tourism landscape, including operators, distribution channels, wholesale partnerships, and market dynamics
• An established network of operator, partner, and industry relationships across the Hawaiian Islands
• 5+ years of experience in strategic partnerships, business development, B2B sales, account management, or a related commercial role, ideally within tourism, hospitality, travel, or SaaS
• Strong commercial acumen with the ability to identify growth opportunities and create value through partnerships and relationships
• A passion for technology and the ability to quickly develop deep product expertise
• Exceptional communication and presentation skills, with the ability to tailor messaging to diverse audiences
• A collaborative, self-directed, and highly accountable working style
• Proficiency with Salesforce, Google Workspace, Slack, and Zoom
• Existing relationships with tour, activity, and attraction operators across Oʻahu, Maui, Kauaʻi, and Hawaiʻi Island
• Experience with SaaS, booking technology, reservation systems, or travel technology platforms
• Familiarity with Hawaiʻi's wholesale distribution ecosystem, including resellers, OTAs, and tour desk networks
• Experience in sales engineering, solutions consulting, pre-sales, or customer-facing product advisory roles