Solution Sales Executive, JSM, Strategic Accounts

Atlassian is a company focused on unleashing the potential of every team through their software products. They are seeking a JSM Solution Sales Executive to drive sales and adoption of their Service Collection portfolio, focusing on strategic accounts and collaborating with various teams to ensure customer success.

Responsibilities:

• Serving as Subject Matter Experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers
• Teaming: You will collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you "own" the JSM-specific sales cycle
• Owning the sales cycle for Service Collection and JSM, focusing on high-value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process
• Generating pipeline and winning deals in target accounts, including leading competitive replacements. Sales Pipeline generation is an integral part of your job responsibility along with building relationship and co-selling with your core account executive and with your partners. This sales role will require you to support, lead, own and drive all service management and automation opportunities
• Collaborating closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success
• Focusing on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and building a robust pipeline to support this initiative
• Providing exceptional service to both customers and internal stakeholders, acting as trusted advisors to build and create “Customer Evangelists”. Additionally, it will be expected to have a teaming attitude with all internal teammates and peers, including helping to onboard and support new hires

Requirements:

• Experience in IT Service Management (ITSM) and Enterprise Service Management (ESM)
• Ability to collaborate with Core Account Executives (AEs)
• Proven track record in owning the sales cycle for Service Collection and JSM
• Experience in generating pipeline and winning deals in target accounts
• Ability to lead competitive replacements
• Experience in building relationships and co-selling with core account executives and partners
• Ability to collaborate closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams
• Focus on Cloud growth and transitioning customers from Data Center to Cloud
• Exceptional service skills to act as trusted advisors to customers and internal stakeholders
• Team-oriented attitude to support and onboard new hires