National Account Project Manager

Allegion is a global leader in security solutions, committed to keeping people safe and secure. The National Account Project Manager will manage national account projects, ensuring timely order processing and installation while serving as the main point of contact for customers.

Responsibilities:

• Manage 450–550 national account projects annually from order intake through final installation and closeout
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders
• Coordinate with Credit to resolve credit holds and ensure timely order processing
• Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions
• Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps)
• Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues
• Provide regular reporting to account leadership on project health, risks, and recovery actions
• Maintain documentation and audit trails for project decisions, changes, and approvals
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance
• Travel: less than 10%
• Preference for candidate to be in Eastern or Central Standard Time

Requirements:

• 2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems
• Strong working knowledge of Microsoft Teams, Outlook, and Excel
• Demonstrated ability to manage a high volume of projects (400+ annually)
• Excellent customer-facing skills and the ability to build credibility and trust with national accounts
• Strong problem-solving skills and attention to detail
• Proven ability to escalate effectively and drive cross-functional resolution
• Comfortable working in a fast-paced environment and adapting to changing priorities
• Legally authorized to be employed in the United States
• Preference for candidate to be in Eastern or Central Standard Time
• Experience with Auto doors/access controls or related products is a strong plus