Project Manager (Raleigh, NC Area)

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. The Project Manager is responsible for leading successful implementations of SaaS solutions for government customers, ensuring projects are delivered on time and aligned with customer goals.

Responsibilities:

• Manage multiple client projects simultaneously
• Lead end-to-end SaaS implementations
• Act as primary client contact and manage expectations
• Identify and mitigate risks, handle objections and manage to set scope, budget timelines, and priorities
• Drive stakeholder alignment and decision-making both internally and externally
• Maintain detailed project plans and ensure timely delivery while keeping all stakeholders informed of status, risks, tradeoffs
• Apply Agile, Waterfall, or Hybrid methodologies
• Coordinate cross-functional teams
• Ensure quality, responsiveness, and attention to detail
• Support PMO standards, reporting, and governance
• Proactively identify gaps, inefficiencies, and opportunities within Professional Services processes and workflows
• Lead the design, development, and rollout of improved internal processes, templates, and standards
• Own and drive cross-departmental initiatives that advance the Professional Services organization's scalability and effectiveness
• Collaborate with Sales, Product, Support, and Engineering to align on delivery standards and improve the customer journey

Requirements:

• 4+ years SaaS or implementation PM experience
• Ability to travel state-wide up to twice a week
• Proven ability to successfully manage multiple client engagements
• Strong organization, communication and stakeholder management
• Experience with PM tools (MS Project, Accelo, Jira, etc.)
• Exceptional attention to detail and emotional intelligence
• Demonstrated experience identifying and mitigating project risks
• Exposure to government customers and operations strongly preferred