Senior Product Manager

Faro Health is transforming how clinical trials are designed through advanced analytics and artificial intelligence. As a Senior Product Manager, you will own a strategic product area, defining its vision and execution while collaborating with various teams to build products that enhance the clinical development lifecycle.

Responsibilities:

• Own the strategy, roadmap, and execution for a major product area
• Identify customer problems through interviews, workflow analysis, product analytics, and market research
• Translate customer needs into product strategies and prioritized roadmaps
• Define product success metrics and use data to continuously improve customer outcomes
• Balance customer value, technical complexity, and business priorities when making product decisions
• Design intelligent product experiences that use structured data, large language models, retrieval systems, and automation to improve customer workflows
• Partner with Data Science and Engineering to define AI capabilities including:
• Large Language Models
• Retrieval Augmented Generation (RAG)
• AI agents
• Workflow automation
• Prompt orchestration
• Structured content generation
• Define product requirements for AI capabilities, including evaluation criteria, quality metrics, confidence thresholds, and customer feedback mechanisms
• Ensure AI generated outputs are transparent, explainable, and aligned with customer expectations and regulatory requirements
• Develop a deep understanding of clinical development workflows and customer challenges
• Map complete customer journeys and identify opportunities to simplify complex workflows
• Validate concepts through customer interviews, usability testing, and prototype evaluations
• Partner with customers throughout product development to ensure solutions solve real problems
• Work closely with Engineering, Design, and Data Science throughout the product development lifecycle
• Lead product planning, backlog prioritization, release planning, and customer adoption activities
• Clearly communicate priorities, tradeoffs, and progress to executives and cross functional stakeholders
• Ensure product releases deliver measurable customer and business value
• Define and monitor key performance indicators including adoption, engagement, customer satisfaction, workflow efficiency, and AI quality
• Use experimentation and product analytics to improve product performance
• Develop evaluation frameworks that measure both product quality and customer impact
• Mentor Associate Product Managers and contribute to product management best practices
• Foster strong collaboration across Engineering, Design, Clinical SMEs, Commercial, and Customer Success
• Champion a culture of customer focus, experimentation, accountability, and continuous improvement

Requirements:

• Bachelor's degree in Computer Science, Engineering, Life Sciences, Business, or a related discipline
• 5+ years of product management experience building enterprise software or SaaS products
• Demonstrated success leading products from discovery through commercial launch
• Strong customer discovery and product strategy experience
• Experience defining product roadmaps and prioritizing across multiple initiatives
• Excellent written and verbal communication skills
• Strong analytical and problem solving abilities with a data driven approach to decision making
• Proven ability to influence cross functional teams without direct authority
• Experience building products that incorporate artificial intelligence or machine learning
• Familiarity with technologies including: Large Language Models - Claude, ChatGPT, Retrieval Augmented Generation, AI agents, Semantic search, Vector databases, Prompt engineering
• Experience partnering with Data Science teams to deliver AI capabilities into production
• Experience defining AI quality metrics and evaluation frameworks
• Experience working in life sciences, healthcare, or other regulated industries
• Familiarity with cloud platforms, APIs, and modern data architectures