Bilingual Customer Service Representative - Spanish-English - Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver human customer experiences. The Bilingual Customer Service Representative will resolve escalated or complex customer calls, answer incoming communications, and conduct research to address customer issues in Spanish and English.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need
• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (>15 mbps)