Customer Success Manager (Remote - US East Coast)

Fortiv is an AI-Native BCM platform that eliminates manual work for resilience teams. They are seeking a Customer Success Manager with a technical edge to join their growing team, responsible for customer implementations and support.

Responsibilities:

• Own customer implementations: platform configuration, project management, and stakeholder alignment
• Develop and deliver training sessions, materials, and videos
• Be the primary point of contact for customer support
• Collect and translate customer product feedback into clear, actionable input for the product team
• Coordinate with the technical team on integrations and technical onboarding

Requirements:

• 3-5 years of experience in SaaS implementation, project management, or customer success
• Highly organised and proactive
• Comfortable managing multiple projects simultaneously
• Fluent in English (written and spoken)
• A natural communicator who adapts easily across personalities and seniority levels
• Comfortable discussing technical topics with both customers and engineers
• Resilient and solutions-focused - in such a young company, things move fast and processes are still evolving; You keep your cool
• Familiar with AI tools (we use them heavily)
• Interest in Business Continuity Management - a genuine plus given what we build