Customer Service Representative- Remote

DriveTime is a company that simplifies the automotive warranty process and is seeking a Customer Service Representative. The role involves handling inbound and outbound calls to educate customers about their warranties and providing exceptional customer service.

Responsibilities:

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty
• Simplify the overly complex and frustrating world of automotive warranties
• Anticipate customer needs by evolving our self-service options
• Provide world-class customer service
• Navigate customer interactions and manage customer conflict
• Thrive in a fast-paced call center environment
• Meet multiple time-sensitive requirements
• Find solutions to challenging calls

Requirements:

• High School diploma required
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional resilience
• Passionate and goal-oriented
• Associate or Bachelor's degree
• Experience in the automotive industry
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing