Staff Product Manager, Agentic Travel Experiences

Spotnana is building an AI travel agent for conversational corporate travel booking, servicing, and advice. The Staff Product Manager will own the agentic booking experience, recommendation engine, and personalization system, leading customer discovery, cross-functional execution, experimentation, and product success metrics.

Responsibilities:

• Own the agentic booking experience end to end: natural-language search, selection, payment, and post-booking servicing across web, mobile, and messaging surfaces, from discovery and PRD through launch, measurement, and iteration
• Drive the recommendation engine with ML engineering: learning-to-rank quality, feature development, offline and online evaluation, experimentation, and explanations travelers trust
• Build the personalization system: preference capture from explicit, conversational, and behavioral signals; persona-aware modeling; consent-first data use; and the traveler graph that powers it all
• Lead customer discovery end to end: run discovery with enterprise customers and travel management company partners, own design partnerships and beta programs, and close the loop from customer feedback to roadmap
• Write crisp PRDs, develop prototypes when appropriate, and drive execution with engineering, design, data science, marketing, sales, and customer success partners
• Sweat the experience: conversational UX, trust and confirmation patterns, latency budgets, and the details that make an AI product feel dependable rather than clever
• Define and own success metrics, including: time to book, booking completion, recommendation acceptance, personalization quality, and customer satisfaction
• Collaborate closely with engineering teams in the U.S. and India, including approximately one hour of evening overlap with India-based teammates on most workdays
• Minimal travel (approximately two weeks per year) for customer meetings, conferences, and team gatherings

Requirements:

• 10+ years of total experience, including at least 5 years in product management
• Hands-on experience with the AI/ML product lifecycle, including framing problems for models, offline and online experimentation, and understanding when a model is ready for production
• Experience building agentic or conversational AI products (e.g. AI assistants, copilots, LLM-based products, recommendation or personalization systems); travel, commerce, or marketplace domain experience is a plus
• Proven end-to-end customer ownership: you have run discovery, design partnerships, and launches directly with enterprise customers
• A strong eye for user experience and product craft, especially in conversational interfaces
• Excellent communication and presentation skills, with the ability to influence engineering, design, and executive stakeholders without direct authority
• Strong problem-solving skills and willingness to think outside the box and roll up one's sleeves to get the job done
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Collaborate closely with engineering teams in the U.S. and India, including approximately one hour of evening overlap with India-based teammates on most workdays
• Minimal travel (approximately two weeks per year) for customer meetings, conferences, and team gatherings
• Experience shipping machine learning or AI-powered products is preferred