Sr Lead Product Manager - Infrastructure Network Services Job Details | Lumen Technologies

Lumen is a trusted network provider connecting people, data, and applications through its fiber network and connected ecosystem. The Sr Lead Product Manager owns product lifecycle strategy and management for strategic Infrastructure Services product families, advanced services, and enterprise modernization initiatives. The role shapes product direction, translates ambiguous business challenges into actionable strategies, and leads cross-functional execution across connectivity, API, architecture, engineering, operations, and delivery teams.

Responsibilities:

• Own full product lifecycle strategy and management for one or more strategic product families advanced services or modernization initiatives
• Develop and execute long term product strategy through roadmaps product guides journey maps use cases business process models and investment priorities
• Refine strategic concepts into product capabilities features requirements user acceptance criteria MVPs and measurable outcomes
• Shape future state product direction across advanced connectivity domains such as Optical Ethernet offnet digital ordering API enabled services and next generation network capabilities
• Partner with leadership to evaluate modernization opportunities business value delivery sequencing and strategic tradeoffs
• Connect product strategy across initiatives to reduce silos and ensure capabilities are built for scale reuse and long term enterprise value
• Translate highly ambiguous business challenges into structured problem statements, strategic options and actionable delivery work
• Analyze architecture impacts cross stack dependencies customer insights market trends operational gaps and product performance to guide strategic decisions
• Partner with business stakeholders to deliver products and capabilities that achieve reliability efficiency scalability performance and customer experience objectives
• Evaluate how advanced services and modernization initiatives support revenue growth operational transformation market competitiveness and future product differentiation
• Bring a broad enterprise view to product decisions balancing customer needs technical feasibility, financial impact and organizational readiness
• Facilitate solutioning workshops across software API architecture engineering UX operations and business teams to drive consensus and remove barriers
• Drive alignment across business design engineering architecture operational and delivery teams to ensure successful execution and adoption of product capabilities
• Present product vision strategy progress risks dependencies tradeoffs and recommendations to senior leadership and executive stakeholders
• Partner with engineering and architecture teams to drive API enabled designs and promote digital best practices that enable scalable secure and customer centric product experiences
• Use JIRA or similar Agile product delivery tools to define capabilities manage backlog readiness track dependencies support cross functional planning and drive execution discipline
• Lead through influence in a highly matrixed environment ensuring strategic initiatives continue to move forward despite competing priorities and organizational complexity
• Operate as a senior product athlete who can flex across emerging business needs advanced service opportunities modernization programs and executive priorities
• Measure product success through data driven insights KPI analysis customer outcomes operational improvements and continuous improvement initiatives
• Identify risks dependencies issues and decision points that may impact delivery adoption financial outcomes or strategic alignment
• Develop mitigation plans and guide cross functional teams through tradeoff decisions
• Use business cases performance data and strategic value assessments to inform prioritization and investment recommendations
• Ensure product decisions support long term scalability modernization and enterprise-wide reuse where appropriate

Requirements:

• Eight or more years of experience in product management supporting Enterprise Infrastructure Network Services
• Demonstrated leadership capability with experience influencing large matrixed organizations
• Experience managing product portfolios product families' strategic initiatives or advanced services across cross functional teams
• Strong technical acumen data driven decision-making skills and ability to measure business outcomes and solution impact
• Ability to connect product strategy architecture customer experience operational readiness and delivery execution
• Ability to thrive in a remote work environment, lead distributed teams effectively and operate independently within established direction and priorities
• Excellent verbal and written communication skills with the ability to engage senior leaders and influence outcomes
• Strong relationship building and facilitation skills with experience leading cross functional discussions and executive level decision making
• Demonstrated initiative ownership and the ability to navigate ambiguity in complex environments
• Ability to operate as a strategic product athlete flexing across product domains advanced services modernization efforts and future state initiatives
• Bachelor's degree in Business Engineering Computer Science Information Systems or a related discipline
• MBA or advanced degree preferred
• Experience in telecom cloud edge services SaaS platforms managed services digital transformation or advanced connectivity services
• Familiarity with Optical Ethernet offnet network modernization API enabled services enterprise connectivity or digital service enablement
• Product leadership experience modernizing legacy capabilities into digital first customer centric product experience
• Product management certifications or equivalent professional training
• Entrepreneurial innovation or transformation leadership experience
• Demonstrated success driving KPI improvements ROI focused initiatives operational improvements and strategic business outcomes