Software Business Analyst

Kelmar Associates is a company focused on providing enterprise-grade applications, and they are seeking a Software Business Analyst to act as a liaison between clients and development teams. The role involves gathering and documenting software requirements, collaborating with stakeholders, and using data analysis to recommend improvements.

Responsibilities:

• Engage external clients and internal stakeholders to elicit detailed business requirements through interviews, workshops, and workflow observation
• Translate solution-oriented requests into structured, testable business problems
• Analyze existing workflows and propose enhancements to support business needs and system performance
• Evaluate feasibility, business value, and impact of requested changes
• Write clear and actionable user stories and acceptance criteria in Agile planning tools
• Maintain requirement traceability across the development lifecycle
• Create supporting visuals such as process flows, wireframes, and mockups to enhance shared understanding
• Ensure tickets are organized with sufficient business and technical context for efficient delivery
• Act as the primary point of clarification for requirements during development
• Partner with QA to design and validate test plans and UAT scenarios
• Support UAT execution and defect triage to ensure business needs are met
• Facilitate client and stakeholder demonstrations, capture feedback, and refine requirements accordingly
• Proactively communicate requirement changes, risks, and timeline impacts across teams
• Travel occasionally (up to 10%) for discovery sessions or client meetings
• Actively identify and flag incomplete, conflicting, or missing requirement elements early
• Propose enhancements to internal requirement gathering or documentation processes
• Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality
• Assess client support calls and feedback to identify usability issues and enhancement opportunities
• Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms

Requirements:

• 5+ years of relevant work experience
• Bachelor's degree in related field
• Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks
• Exceptional communication and stakeholder facilitation skills
• Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools
• Strong analytical, organizational, and problem-solving abilities
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to interpret data requirements, business logic, and relational database concepts
• Ability to perform effectively in a fast-paced software development environment
• Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook)
• Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively
• Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
• Experience creating wireframes, user flows, or process maps using tools like LucidChart, Miro, or Balsamiq
• Understanding of SQL or relational data concepts and ability to read queries
• Knowledge of the financial, claims, or regulatory software domain