Business Analyst – Automation & AI Enablement

ClearStar, Inc. is a 30-year leader in background and medical screening technology, and they are seeking a Business Analyst – Automation & AI Enablement to drive process excellence across the organization. This role involves partnering with various business units to document processes, identify improvement opportunities, and standardize performance measurement.

Responsibilities:

• Partner with business units across the enterprise to document current-state processes and identify opportunities for improvement and standardization
• Gather, document, and validate business requirements for cross-functional process improvement initiatives
• Analyze operational data to identify trends, root causes, and opportunities for standardization across departments
• Support prioritization of the enterprise process improvement pipeline in partnership with leadership
• Develop and maintain enterprise-wide process excellence standards, frameworks, playbooks, and documentation
• Ensure process documentation is current, clear, and actively used across business units
• Serve as a liaison between operations, business units, and other functional teams on enterprise process excellence initiatives
• Facilitate workshops and stakeholder interviews across business units to surface pain points and improvement opportunities
• Collaborate with process owners and technology teams to translate improvement opportunities into actionable initiatives
• Support change management and communication planning for enterprise process initiatives
• Track, measure, and report on the outcomes of process excellence initiatives, including efficiency, quality, and cost impact, at an enterprise level
• Provide leadership with enterprise-wide visibility into process performance trends and improvement outcomes
• Maintain a working awareness of automation and AI-enabled tools relevant to process improvement, and flag potential opportunities to the appropriate teams
• Deep technical specialization in automation or AI tools is not required for this role

Requirements:

• 3–5 years of experience in business analysis, process improvement, or operations excellence
• Demonstrated experience with process mapping, business requirements gathering, and data analysis
• Strong analytical skills with proficiency in Excel and comfort working with reporting or business intelligence tools
• Excellent written and verbal communication skills, including experience presenting findings to stakeholders across departments
• Ability to work cross-functionally across multiple departments and business units, and to work independently with minimal supervision
• Bachelor's degree in Business, Operations, or a related field, or equivalent experience
• Experience with process improvement methodologies such as Lean or Six Sigma
• Experience supporting organizational change management
• General awareness of automation or AI-enabled tools and their potential impact on operations; hands-on experience is a plus but not required
• Background screening, HR technology, or B2B SaaS industry experience