Robotics Process Automation (RPA) Senior Technical Project Manager

Software Associates Inc. is seeking a Robotics Process Automation (RPA) Senior Technical Project Manager who is well-versed in full life-cycle software development and Agile methodologies. The role involves managing projects, overseeing project deliverables, and facilitating Agile ceremonies while providing guidance to development and support teams.

Responsibilities:

• Schedule and facilitate all Agile ceremonies, technical meetings, client meetings
• Follow through with team members on task and board updates
• Create User Stories as needed
• Assist in QA Testing
• Remove impediments that hinder the team's progress and escalate issues when necessary
• Interface with project owners and business product owners, oversee execution of scope of work; Ensure deliverables meet project scope and project owner expectations and provide guidance and direction to team
• Collaborate with product owners, business stakeholders, and other teams to ensure alignment on priorities, expectations, and deliverables
• Foster a positive and open team environment, both with the development team and the clients, encouraging open communication, active listening, and constructive feedback
• Mentor team members, product owners, and stakeholders in Agile methodologies, roles, and responsibilities
• Track and report key Agile metrics, such as velocity, burn-down charts, and cycle time, to monitor the team's performance and identify areas for improvement
• Communicate the team's progress, accomplishments, and challenges to stakeholders in a transparent and timely manner
• Use data-driven insights to guide decision-making and support the team in setting realistic goals
• Mediate conflicts within the team and foster a respectful and collaborative environment for resolving differences; Promote constructive problem-solving and ensure that conflicts are addressed in a timely and professional manner
• Maintain documentation regarding various projects, processes and operations
• Support the agency’s Citizen Developer Community
• Support the cross-agency RPA Community of Practice (CoP) by collaborating with agencies on best practices, etc
• Responsible for evaluating HHS/CMS business processes, identifying areas for improvement, documenting requirements, and developing and implementing Automated solutions
• Invest in current processes to identify improvement opportunities and obtain consensus on direction after reviewing alternative solutions with stakeholders

Requirements:

• US Citizenship or US Permanent Residence (Green Card); must have ability to obtain and maintain a Public Trust clearance
• Minimum of 8 years of experience serving as a Project Manager and Scrum Master on software development projects
• Must have experience as a Technical Project Manager, Business Analyst or Scrum Master on at least one RPA project utilizing UIPath
• Bachelor's degree in a relevant field or equivalent work experience
• Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), Certified Agile Project Manager (CAPM), Professional Scrum Master (PSM), Scaled Agile Framework (SAFe) or similar Agile certifications
• Deep understanding of Agile methodologies; proven experience as a Scrum Master for software development projects
• Ability to lead and inspire teams, fostering a collaborative and empowered environment
• Proficiency in using agile tools and software for tracking and reporting (e.g., JIRA, Trello, ServiceNow, etc.)
• Strong communication skills; ability to communicate and collaborate with cross-functional groups - both technical and non-technical
• A commitment to continuous learning and staying up to date with industry trends and best practices
• Excellent communication (verbal and written), facilitation, and interpersonal skills
• Strong problem-solving abilities and decision-making capabilities, and the capacity to adapt to changing circumstances
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal staff, federal agency clients, as well as outside clients and vendors
• Team player with the ability to work in a fast-paced environment
• Demonstrated outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Experience in a dual-hatted role as a Technical Project Manager/Scrum Master on a UIPath Robotic Process Automation (RPA) project for a Federal Government agency
• Experience with UiPath Cloud implementation
• US Department of Health Human Resources experience
• Local to Baltimore/Washington, D.C. metro area, with ability to attend occasional on-site meetings if required