Remote Customer Service (MD/VA/PA/DE)

Randstad Digital Americas is seeking a detail-oriented and empathetic Remote Customer Service Intake Specialist to join their team. In this role, you will serve as the primary point of contact for incoming patient, provider, and member inquiries, gathering necessary information and ensuring seamless service delivery.

Responsibilities:

• Answer incoming calls and digital communications from patients, healthcare providers, and health plans
• Collect and input accurate patient demographic, clinical, and insurance coverage information into the intake database
• Assist callers with eligibility verification, service authorization inquiries, and general intake processing
• Review incoming healthcare requests to ensure all required documentation and medical records are complete

Requirements:

• High school diploma or equivalent required
• Minimum 1 to 2 years of customer service experience, preferably in a healthcare, managed care, or insurance environment
• Must physically reside in Maryland, Virginia, Pennsylvania, or Delaware
• Associate degree or college coursework preferred
• Familiarity with basic medical terminology and health insurance intake procedures is a plus