Internal Business Systems Analyst

Highmark Health is a healthcare provider seeking an Internal Business Systems Analyst. The role involves performing business analysis tasks, supporting stakeholders of specific system applications, and ensuring effective communication and compliance throughout project lifecycles.

Responsibilities:

• Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design
• Participate in the full project life cycle by actively participating on project teams based upon experience and need
• Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized
• Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle
• Run system reports and/or create ad-hoc reports, pulling data from various sources. Analyze reports to ensure system performance and/or results
• Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation
• Other duties as assigned

Requirements:

• High School Diploma/GED
• 3 - 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 1 - 3 years of technical application experience
• Leadership
• Process Improvement
• Analytical Skills
• Problem-Solving
• Communication Skills
• Presentation Delivery
• Customer Service
• Strategic Thinking
• Bachelor's Degree in Information Systems or Business Administration/Management
• 1 - 3 years in the Health Insurance Industry
• 1 - 3 years in the Healthcare Industry
• 1 - 3 years in Lean/Six Sigma
• (Lean) Six Sigma
• Project Management Professional (PMP)