Bilingual Customer Service Representative II

City of Garland is seeking a Bilingual Customer Service Representative II to provide administrative and business support to the EWS Department. The role involves processing customer transactions, responding to inquiries, and maintaining office files while ensuring compliance with facility rules.

Responsibilities:

• Process customer transactions utilizing specialized scale software
• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste
• Conducts charge, check and cash customer transactions
• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety
• Provide entry level day-to-day administrative and business support
• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel
• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary
• Prepare and maintain office files, including office filing
• Collect and organize data to generate reports, presentations, and assist with research and projects
• Maintain department accounting records including invoices, expenses and office supply orders
• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers

Requirements:

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Up to 1 year related experience
• Must be fluent in both English and Spanish
• Valid Class C Texas driver's license
• Up to 1 year advanced study or training beyond the high school level
• 1-2 years administrative experience
• Basic skills in PC and systems application
• Good customer service and telephone etiquette skills
• Good organizational skills
• Good oral and written communications skills
• Ability to multitask
• Ability to adapt to various working environments
• Ability to work independently and/or in a team environment
• Ability to work under close supervision
• Bilingual