Customer Service Representative (Remote - United States)

An unnamed U.S.-based company is seeking a Customer Service Representative for its remote team. The role focuses on assisting customers, resolving concerns, maintaining CRM records, and supporting customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information regarding products and services
• Resolve customer concerns efficiently and professionally
• Maintain accurate records in the CRM system
• Collaborate with internal teams to ensure customer satisfaction
• Meet quality and performance standards

Requirements:

• Excellent verbal and written English communication skills
• Strong interpersonal and problem-solving skills
• Ability to work independently in a remote environment
• Reliable internet connection and home office setup
• Previous customer service, customer support, or call center experience preferred
• Familiarity with CRM software is a plus