Customer Success Manager

Arva is a company focused on innovative solutions in regenerative agriculture and sustainability. They are seeking a Customer Success Manager responsible for onboarding, managing, and growing client relationships while ensuring quality software and technology development aligned with business goals.

Responsibilities:

• Provide analytics, resources, and technical support to drive successful client enablement and project execution
• Aid in establishing timelines and execution strategy for the annual deliverable cycle, including enrollment goals and data collection
• Act as a feedback loop between partner clients and the company, relaying feature requests and technology improvements to internal stakeholders and leadership to drive a superior partner experience
• Provide training and ongoing support for new and existing partners
• Ensure clients provide valuable, actionable feedback to drive quality product development
• Utilize data analysis and internal reporting to track pacing across active projects, ensuring that specific partner deliverables and deadlines are managed and supported effectively
• Serve as the primary point of contact for customer inquiries, tracking bug fixes and technical resolutions to maintain partner satisfaction
• Lead and execute strategic initiatives and special projects, such as pilot programs for emerging environmental assets, to drive innovation and iterative improvements for the company

Requirements:

• Bachelor's degree or higher in Agriculture, Agronomy, Agribusiness, Crop and Soil Sciences, Environmental Science, or Agricultural Engineering
• Sales experience or the ability to support Sales Enablement and contribute to new marketing strategies
• Customer Relationship Management (CRM) Software: Familiarity with CRM software, such as Salesforce, HubSpot, or others
• Deep familiarity with Precision Ag data layers including yield maps, soil samples, and VRT
• Experience with FMIS and the integration of data layers into SaaS platforms
• Technical aptitude and experience in SaaS support
• Excellent written and verbal communication skills
• Proficiency in data analysis tools and techniques
• Proficiency in GIS, Power BI, or Tableau to translate complex agronomic data into actionable client insights
• Hands-on experience using CRM software (Salesforce, HubSpot) to drive account health and project organization
• Working knowledge of Carbon Accounting, Nature-Based Solutions, and environmental assets
• Prior sales and account management experience is preferred