REDCap Application Administrator / Application Support Specialist

Title: REDCap Application Administrator / Application Support Specialist

Interview Process

• 1st Round: Virtual Interview
• 2nd Round: In-Person Interview

Assignment Duration

• Projected 1-year+ contract based on business needs

Hybrid Work Schedule

• Hybrid (Non-Negotiable)
• Onsite 2 days per week from Day 1
• Required onsite days: Wednesdays and Thursdays

Location Requirement

• Candidates MUST be local to the Lansing, Michigan area (within 75 miles) at the time of submission.
• Candidates must meet all location and hybrid requirements from the beginning.

Required Qualifications

• Experience supporting applications hosted on AWS.
• 5 6 years of experience with MySQL database management.
• 5 6 years of experience with PHP application environments and Microservices Development, including configuration and troubleshooting.
• 5 6 years of experience with OIDC/SAML integration.
• Experience coordinating software upgrades and vendor support.

Preferred Qualifications

• Five or more years of experience supporting enterprise web applications.
• Experience using AWS Cloud services (EC2, S3, VPC, Security Groups).
• Experience with REDCap API integration.

Job Description Position Summary

The REDCap Application Administrator / Application Support Specialist will provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS).

The selected contractor will be responsible for administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.

This position requires close collaboration with business stakeholders, infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support.

Responsibilities

• Administer and support the REDCap application hosted in AWS.
• Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues.
• Coordinate and implement REDCap software updates, patches, and version upgrades.
• Serve as the primary technical contact for REDCap-related issues.
• Install, configure, and support REDCap External Modules.
• Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications.
• Maintain MySQL databases and perform queries and validation.
• Support REDCap External Module development and deployment using PHP on Linux/AWS environments (Apache/Nginx).
• Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
• Coordinate with AWS infrastructure teams regarding servers, storage, networking, security groups, backups, monitoring, and certificates.
• Monitor application performance and proactively resolve issues.
• Support disaster recovery, backup validation, and recovery activities.
• Maintain technical documentation, configuration documentation, and standard operating procedures.
• Coordinate issue resolution with developers, database administrators, security teams, vendors, and business users.
• Participate in change management, release management, and production support activities.
• Ensure compliance with security standards, HIPAA requirements, audit logging, and data privacy regulations.
• Develop automation scripts for reporting and data validation using PHP and SQL.

Other Desired Qualifications

• Experience with Apache or Nginx web servers.
• Experience managing SSL/TLS certificates and HIPAA compliance.
• Experience implementing and troubleshooting REST APIs.
• Experience managing application security, authentication, and user access.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience supporting REDCap in public health, healthcare, higher education, or research environments.
• AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
• Experience with Active Directory, LDAP, or Single Sign-On (SSO).
• Experience using ServiceNow or other enterprise ticketing systems.
• Experience with DevOps tools.
• Knowledge of HIPAA, security, and data privacy best practices.
• Experience supporting API integrations with enterprise applications.
• Experience with Python scripting for automation.
• Experience with SSIS / SQL Server Agent.
• Experience with Twilio / SMS Survey Gateway.

Technical Skills

• REDCap API Integration
• Amazon Web Services (AWS): EC2, S3, VPC, Security Groups
• MySQL Database Management
• Apache / Nginx Web Servers
• PHP Microservices Development
• OIDC / SAML Integration
• SSL/TLS Certificate Management
• HIPAA Compliance
• REST APIs
• Identity and Access Management (IAM)
• Application Monitoring
• Backup and Disaster Recovery
• Vendor Coordination
• Technical Documentation

Deliverables

• Maintain a secure, stable, and highly available REDCap environment.
• Complete REDCap upgrades and patches according to vendor recommendations.
• Resolve production issues within established service levels.
• Support user onboarding, access management, and troubleshooting.
• Maintain system documentation and operational procedures.
• Ensure successful operation of REDCap integrations and APIs.
• Provide knowledge transfer and operational documentation to support staff.

Soft Skills

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Experience collaborating with cross-functional technical and business teams.