At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Non-StandardJob Sub Function:
Non-EmployeeJob Category:
Non-StandardAll Job Posting Locations:
Shanghai, ChinaJob Description:
主要工作职责（基本概况，主要功能，权限等）
及时准确处理和管理客户订单。
专业、高效地响应客户咨询。
调查、记录并及时解决客户投诉。
推广订单管理系统并为客户提供相关培训。
编制客户服务相关报告并维护相关文档记录。
支持日常客户服务运营及跨部门协作。
参与跨区域及跨业务部门业务流程标准化工作。
梳理并记录现有流程（As-Is）及未来流程（To-Be）。
Required Skills:
Preferred Skills:
