Marketing Community Manager

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. They are seeking a Marketing Community Manager to build and nurture communities that foster trust and engagement among members and employers, leveraging social media, community platforms, and events.

Responsibilities:

• Build and manage 9amHealth's member community: Develop and grow online and offline communities where existing and prospective members can connect, share experiences, and engage with 9amHealth content and support resources
• Drive engagement across the member lifecycle: Create touchpoints that keep members active, informed, and connected to 9amHealth—from pre-enrollment awareness through long-term retention
• Cultivate member advocates and ambassadors: Identify and nurture members who are passionate about their 9amHealth experience and support them in sharing their stories authentically
• Manage community platforms: Own the day-to-day moderation, content calendars, and health of community spaces—whether that's a dedicated member forum, a Facebook group, an app-based community, or another channel
• Respond and engage: Be an active, responsive presence in community spaces—answering questions, surfacing concerns to the right internal teams, and ensuring members feel heard and supported
• Own 9amHealth's social media presence: Manage content strategy, creation, and publishing across key platforms Instagram, Facebook, and others) with a consistent brand voice tailored to each audience
• Create content that builds trust: Develop posts, stories, short-form video, and member spotlights that reflect the real impact of 9amHealth—clinically credible, emotionally resonant, and shareable
• Monitor performance and iterate: Track engagement metrics, audience growth, and content performance across platforms. Use data to inform what to do more of and what to change
• Stay ahead of trends: Keep 9amHealth's social presence timely, relevant, and reflective of the conversations happening in health, wellness, and the future of work
• Plan and execute member and community events: Design and run virtual and in-person events—webinars, member meetups, wellness programming, and Q&As—that deepen engagement and reinforce 9amHealth's value
• Support employer in person events: Work with Customer Success and Marketing to attend employer health fairs and other events in person
• Be the voice of the community internally: Surface member sentiment, feedback, and trends to Marketing, Product, and Clinical teams so that community insights shape how we build and communicate
• Collaborate with clinical and content teams: Partner with clinical staff and content creators to develop programming and messaging that is medically accurate, on-brand, and genuinely useful to members

Requirements:

• 4+ years of experience in community management, social media, or a closely related marketing role—ideally at a consumer health, wellness, or B2B2C company
• Demonstrated ability to build and grow engaged online communities, not just manage content calendars
• Strong social media instincts across platforms—you know what works on LinkedIn versus Instagram versus a member forum and you write and create accordingly
• Experience planning and executing events, both virtual and in-person, from conception through post-event follow-up
• Excellent writing and communication skills—you can adapt your voice to speak to an HR leader and a member managing a chronic condition in the same day
• Comfort operating at the intersection of B2B and B2C—you understand that the employer is the buyer, the member is the user, and trust with both is non-negotiable
• Data-driven approach to community and social—you track what matters, draw the right conclusions, and use insights to improve
• Highly organized and self-directed with the ability to manage multiple priorities and deadlines without losing quality
• Experience in digital health, chronic condition management, or a similarly mission-driven healthcare environment
• Familiarity with the employer-sponsored benefits space—you understand how benefits decisions are made and how members experience their employer's health offerings
• Experience with short-form video content creation (Reels, TikTok-style, or YouTube Shorts)
• Comfort using AI tools to accelerate content creation, social listening, and community analysis—while maintaining a human, authentic voice
• Experience with community platforms such as Circle, Mighty Networks, or Slack communities
• Background in patient advocacy, health coaching, or consumer health engagement