Customer Service Representative - EMS Experience - Remote

ProTransport-1 Ambulance is seeking a Customer Service Representative to work in a remote setting. The CSR will be responsible for answering and triaging calls in the Communications Center, ensuring effective communication and coordination of services.

Responsibilities:

• Able to operate a multi-line, computerized phone system as well as radio communication equipment
• Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
• Develop a high degree of familiarity with Company service areas and medical facilities
• Demonstrate exceptional customer service skills with both internal and external customers
• Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
• Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
• Attend all mandatory meetings and trainings
• Perform all other duties as assigned

Requirements:

• High School Diploma, GED, or equivalent
• Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
• Ability to type a minimum of forty (40+) words per minute
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
• Ability to accurately take incoming request while simultaneously documenting the information electronically
• Must be able to successfully complete training with four to six (4-6) weeks of start date
• Must obtain American Heart Association (AHA) BLS certification within six (6) months of beginning employment
• Must be able to successfully obtain EMD certification within six (6) months of beginning employment
• Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
• Able to rotate shift assignments as needed and/or required based on operational need
• Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening
• Previous work experience as an EMS Dispatcher or Communications Technician
• Emergency Medical Technician (EMT) certification