Customer Success Manager

SQREEM Technologies is a leading Cognitive AI company specializing in Behavioral Intelligence. The Customer Success Manager is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform, acting as a strategic advisor to drive customer outcomes and platform adoption.

Responsibilities:

• Own the success of assigned accounts by ensuring customers:
• Launch campaigns successfully within the platform
• Understand how to translate audience intelligence into activation
• Increase spend and usage over time
• You will guide customers from insight → activation → optimization → scale
• Support customers in:
• Audience strategy and persona development
• PMP deal structuring and activation
• Campaign optimization and performance interpretation
• Monitor and act on key indicators:
• Platform usage and engagement
• Campaign activity and spend trends
• Frequency of logins and workflow completion
• Proactively intervene before churn risk appears
• Identify and execute opportunities to grow:
• Campaign budgets
• Platform usage across teams
• New use cases (CTV, programmatic, cross-channel activation)
• Collaborate with:
• Sales → for upsell and expansion opportunities
• Product → to relay customer feedback
• Platform team → to ensure campaign success

Requirements:

• 3–7 years in Customer Success, Account Management, or Programmatic Media
• Strong understanding of DSPs, PMPs, and media activation workflows
• Ability to translate data into actionable insights
• Experience managing agency or brand relationships
• Highly proactive, structured, and commercially minded
• Self-starter, independent, and problem-solving
• Good sense of humor and ability to stay calm under pressure
• Well-organised with excellent communication and time management skills