Director of Product Management

OpenLoop is a telehealth company focused on simplifying care delivery across various specialties. They are seeking a Director of Product who will lead the product management team, oversee the product roadmap, and work closely with engineering and design teams to enhance healthcare delivery.

Responsibilities:

• Lead the PM organization, with all product managers reporting and designers reporting to you
• Own and communicate the product roadmap, timelines, and resource allocation across 7–8 cross-functional pods
• Oversee all product lines
• Serve as the primary product representative to senior leadership
• Partner closely with incoming engineering directors and engineering managers to align roadmaps and delivery
• Write roadmaps, design docs, and PRDs directly—our leaders are makers, not just managers
• Drive AI adoption across the PM team: every PM should have a proper AI workflow, and no PRD should be written from scratch
• Push back on leadership, when you believe the roadmap needs to change, backed by data and clear reasoning
• Champion bottom-up product development in addition to executing top-down priorities
• AI is embedded in everything we do. The right candidate will be genuinely excited to talk about their personal and professional AI setup at length

Requirements:

• Strong opinions, held loosely: you'll argue your position, but pivot quickly once a decision is made and execute with full commitment
• Hard on execution—you hold yourself and your team to high delivery standards
• Comfortable doing hard pushbacks to senior leadership; you ask 'why' often and proactively
• A bottom-up builder: you generate product initiative from the ground up, not only from strategic directives
• A hands-on driver who writes PRDs and takes products end-to-end rather than delegating the details
• B2B platform experience, especially around data pipelines and AI-powered tooling
• E-commerce with a strong customer-service dimension our business is essentially e-commerce plus customer service
• Fintech startups, where rigorous platform thinking and fast iteration are table stakes
• Engineering-to-product career path—being able to dive into code alongside your team is a genuine advantage here
• Data analytics, BI, or product analyst background, which builds strong communication skills with both technical and business stakeholders
• Consulting background, which often produces the organizational management, strategy, and roadmap skills this role demands