Manager, Product Management

Reltio is an SAP Company that provides a cloud-native Context Intelligence Platform for unifying, governing, and activating enterprise data. The Manager, MDM Operations & Product Management will own product capabilities that improve implementation time-to-value while operating Reltio’s internal master data management environment. The role also leads a small team and collaborates with Engineering, Product, IT, and business stakeholders to advance data quality, governance, and agentic access to master data.

Responsibilities:

• Own a product roadmap focused on TTV improvement, spanning features in the core Reltio platform and Reltio IDE that reduce implementation complexity, accelerate configuration, and lower the barrier to productive deployments
• Translate implementation friction — sourced from PS delivery, partner feedback, and customer data — into clearly scoped product requirements and user stories
• Partner with Engineering to prioritize and deliver capabilities that have measurable impact on implementation cycle time: guided configuration workflows, IDE productivity enhancements, validation tooling, template-driven setup, and similar
• Build and maintain a curated library of implementation accelerators — configuration templates, data model patterns, integration scaffolding, and validation tooling — grounded in real-world Reltio deployments and informed by the internal instance
• Define success metrics for shipped capabilities and track adoption and impact post-launch; establish clear cycle time benchmarks and report on measurable TTV reductions over time
• Represent the implementation practitioner perspective in product planning and roadmap reviews, ensuring that time-to-value remains a first-class product concern
• Own and operate Reltio's internal Reltio deployment as a living, production-grade MDM environment — not a demo instance, but a strategic platform for internal data unification
• Continuously improve data unification quality across internal domains: expanding entity coverage, refining match and survivorship rules, and closing gaps in master data completeness and accuracy
• Drive the expansion of agentic access to master data — enabling AI agents and internal tools across the organization to query, consume, and act on unified master data through well-defined interfaces
• Define and enforce data governance standards for the internal instance, ensuring master data remains authoritative, consistent, and trustworthy as coverage grows
• Surface learnings from internal operations back into the product roadmap — the internal deployment is both a customer zero environment and a proving ground for new platform capabilities
• Lead a team of 2–4 operations analysts and implementation specialists, providing direction, mentorship, and prioritization support across both the internal MDM operations and product workstreams
• Balance your own hands-on contributions — configuring entities, authoring product requirements, designing tooling — with the coaching and coordination your team needs to operate effectively
• Partner with Product Management leadership to ensure investments across product delivery and internal operations are aligned and mutually reinforcing
• Work closely with Engineering, Product, IT, and business stakeholders to expand master data utility across the organization
• Serve as the connective tissue between internal data consumers, agentic tooling teams, and the Reltio platform roadmap
• Represent internal operational experience in product planning discussions, ensuring the platform serves real-world operational needs

Requirements:

• Hands-on experience with the Reltio platform — including entity configuration, matching and survivorship rules, data pipelines, Reltio IDE, and API behavior; you've delivered or overseen real Reltio implementations
• Product management experience — you've owned a roadmap, written requirements, worked with engineering teams to deliver software, and measured outcomes post-launch; you know how to move something from problem to shipped capability
• Background in SaaS implementation or professional services, with a track record of delivering complex data or MDM solutions in customer-facing or internal delivery roles
• Experience operating or administering a production MDM environment, including ongoing data quality management and governance
• Strong technical fluency — comfortable reading and writing configuration JSON, scripting, evaluating API behavior, and working directly in Reltio IDE; can prototype and validate tooling yourself when needed
• Demonstrated ability to lead small teams, including setting direction, managing priorities, and developing talent
• Excellent written communication; capable of producing PRDs, runbooks, documentation, and asset deliverables that engineering teams and practitioners can act on without hand-holding
• Comfortable operating with ambiguity and building structure where none yet exists
• Familiarity with agentic AI patterns and how AI agents consume structured master data via APIs or MCP-style interfaces is a meaningful plus
• Experience in MDM platforms beyond Reltio (Informatica, Tibco, Profisee, etc.)
• Familiarity with healthcare, life sciences, or B2B customer data use cases
• Experience measuring and reporting on data quality KPIs, implementation metrics, or product adoption metrics