Strategic Customer Success Manager

SqlDBM is the leading cloud-native data modeling platform designed for enterprise organizations. They are seeking a Strategic Customer Success Manager who will be responsible for managing key customer accounts, building relationships with senior stakeholders, and driving customer adoption and expansion.

Responsibilities:

• Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan
• Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM
• Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts
• Track key customer health metrics, proactively mitigating risks and driving retention strategies
• Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders, going beyond day-to-day project contacts
• Translate the technical work the Data Modeling Engineer is doing inside the account into a clear narrative of business impact: efficiency gains, governance wins, faster decisions, cost avoidance, etc. and bring that story to executive stakeholders consistently
• Advocate for customer needs internally, influencing the product roadmap and feature development
• Proactively identify expansion opportunities: new teams, new use cases, deeper integration, broader org adoption, by mapping the customer’s business priorities to where SqlDBM can drive more value
• Surface those opportunities cleanly to the AE team with the context, relationships, and business case needed for the AE to run the sales conversation
• Drive customer adoption, expansion, and renewals by continuously identifying opportunities to increase value, in partnership with the Technical CSM and AE
• Partner cross-functionally with Sales, Product, and Solutions Engineering to ensure alignment on customer needs

Requirements:

• 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS
• Experience managing large-scale Fortune 1000 accounts with complex data ecosystems
• Exceptional relationship management, communication, and strategic problem-solving skills
• Proven ability to drive strategic renewals, expansion revenue, and customer advocacy
• Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts, sufficient to be a credible partner to senior data leaders and to your paired Technical CSM. Hands-on technical depth is not required for this role
• Demonstrated ability to operate as the strategic owner of an account in a paired model, orchestrating technical, sales, and product partners rather than carrying technical work yourself
• Strong track record of translating technical or product work into executive-level business outcomes (e.g., presenting ROI, QBR business cases, value realization stories to senior stakeholders)
• Experience proactively surfacing expansion opportunities for an AE or sales partner to close, including building the relationships and business case that make those opportunities credible
• Comfort with a clear handoff line on sales: you create and shape opportunity; the AE owns commercial conversations and closing
• Prior experience in a Strategic Account Manager or Enterprise CSM role at a data, analytics, or infrastructure SaaS company
• Experience leading executive business reviews with Fortune 1000 data leaders