Customer Success Manager

TVM is a leading Digital Out of Home (DOOH) platform connecting brands to consumers in nearly 3,000 sports bar venues across the U.S. The Customer Success Manager will serve as the primary relationship owner for a portfolio of partners, ensuring exceptional service and maximizing the value of their partnership with TVM.

Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of venue partners
• Build trusted relationships by understanding each partner's business goals and operational needs
• Conduct regular check-ins and quarterly business reviews to measure success, gather feedback, and identify opportunities for growth
• Travel extensively to meet with partners in person, strengthen relationships, and support market initiatives
• Guide new partners through onboarding, ensuring a smooth and successful launch
• Monitor partner engagement and proactively recommend strategies to maximize value from the TVM platform
• Address partner concerns promptly and coordinate with internal teams to ensure timely resolution
• Advocate for partner needs internally while proactively identifying potential challenges and implementing solutions

Requirements:

• 1-3 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
• Proven ability to manage multiple client relationships while maintaining a high level of service
• Excellent communication, presentation, and interpersonal skills
• Willingness and ability to travel extensively (approximately 50%) throughout the United States
• Must be authorized to work in the United States
• Experience in Digital Out of Home (DOOH), advertising, media, hospitality, or a related industry
• Experience working with bars, restaurants, or nightlife venues
• Audio/Visual (AV) or digital signage knowledge
• Experience conducting in-person training or customer onboarding sessions