Capability Manager - Strategic Product Management

UnitedHealthcare is dedicated to simplifying the health care experience and enhancing community health. They are seeking a Capability Manager to transform the care management experience by developing AI-driven tools and collaborating with cross-functional teams to improve care management capabilities.

Responsibilities:

• Identify and define the capabilities required to achieve the strategic goals of the C&S Clinical Strategic Capabilities portfolio
• Develop and implement strategic solutions to build and enhance capabilities, including development of strategic vision, roadmap, and features that bring the overall solution to life
• Ensure capabilities align with overall business objectives and customer/market needs
• Work closely with other product managers, designers, developers, and various stakeholders to integrate capabilities into strategic roadmaps
• Facilitate workshops and meetings to align and prioritize capability needs, requirements, and development plans
• Collaborate with development, training, and readiness teams to build competency in new capabilities and prepare for go-to-market launch(es)
• Conduct regular capability gap analyses to identify areas for improvement and development
• Develop strategic plans to address identified gaps and enhance product capabilities
• Continuously monitor and evaluate the effectiveness of implemented capabilities, using feedback loops, observations, and other measures in partnership with stakeholders and delivery partners
• Stay current with industry trends, emerging technologies, and best practices in capability development
• Introduce innovative solutions and approaches to enhance product capabilities
• Promote a culture of continuous learning and improvement within the team
• Build and maintain solid relationships with key stakeholders, including business leaders, customers, and partners
• Communicate capability roadmaps and progress plans to stakeholders effectively
• Manage stakeholder expectations and ensure alignment on capability goals, roadmap timelines, and outcomes
• Establish and maintain metrics and KPIs to measure the success and impact of capabilities
• Monitor and analyze capability performance data to identify trends and insights
• Report on capability performance and provide recommendations for improvement
• Govern capability delivery plans from idea through development and launch, ensuring timely and successful delivery to the markets
• Collaborate with stakeholders and delivery teams to manage delivery timelines, resources, and budgets effectively
• Coordinate with cross-functional teams to align dependencies across and integration of capabilities across roadmaps

Requirements:

• 5+ years of experience in capability management / product management, or a related role within the product management or technology industry and a proven track record of developing and implementing capability strategies that drive improved experience and efficiencies
• Experience with capability assessment frameworks, performance metrics, and data analysis tools
• Experience in developing clear, business-friendly product strategy and vision, strategic roadmaps, product materials, and go-to-market plans
• Hands-on experience in documenting product requirements and breaking down work into capabilities and features
• Knowledge of product development /software development processes with the ability to lead and drive continuous improvement initiatives
• Knowledge of industry-standard product management lifecycle and associated deliverables
• Training and/or certification in Human-Centered Design
• Product Management / Product Manager Certification
• Experience in Healthcare product/capability management
• Knowledge of Medicaid & DNSP lines of business, including core Medicaid and LTSS
• Solid analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Strategic thinker with the ability to align capability initiatives with overall business goals
• Solid strategic product management skills, with the ability to manage multiple priorities and define and manage complex roadmaps
• Solid stakeholder alignment, business acumen, and negotiation skills
• Excellent presentation and story-telling skills with the ability to develop business-friendly materials and articulate complex ideas using easy-to-understand concepts