Bilingual Customer Service Representative - Remote (California Residents Only)

The client is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies. The Bilingual Customer Service Representative will handle inbound and outbound calls, assist beneficiaries with enrollment-related transactions, provide accurate program information, and meet quality and productivity expectations in a fast-paced environment.

Responsibilities:

• Respond to inbound 800-line calls and complete outbound support calls
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed
• Assist beneficiaries with enrollment transaction requests, as applicable
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines
• Ensure adherence to contract compliance provisions relevant to the role
• Follow all position-specific policies and procedures while meeting quality and production expectations

Requirements:

• Candidate must be authorized to work in USA without requiring sponsorship
• High school diploma, GED, or equivalent certification
• At least 1 year of experience in customer service, call center, or a related field
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian
• Strong computer literacy and ability to quickly learn new software programs
• Ability to follow procedures and meet established quality and productivity standards
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to work both independently and collaboratively as part of a team
• Experience in a health or human services environment
• Prior public-facing call center experience