AI Agent Engineer

Duckie is a company focused on automating customer support workflows through AI technology. As an AI Agent Engineer, you will be responsible for the technical implementation of Duckie's AI agents within customer businesses, collaborating closely with client stakeholders to ensure successful deployment and integration.

Responsibilities:

• Own end-to-end implementation of Duckie for new customers — from kickoff to a live, high-performing AI agent
• Configure, test, and tune AI agents to hit resolution targets, iterating on real ticket data
• Build and validate integrations with customer systems (Zendesk, Intercom, internal APIs, knowledge bases, and more)
• Partner directly with customer stakeholders (support leaders, ops, engineering) to define success criteria and drive toward them
• Act as the trusted technical advisor that expands accounts and keeps customers happy