EverCommerce - Senior Site Reliability Engineer

EverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. The Senior Site Reliability Engineer is responsible for ensuring the reliability and performance of business-critical SaaS infrastructure, collaborating with engineering teams, and implementing infrastructure improvements.

Responsibilities:

• Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms
• Independently support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
• Lead implementation of infrastructure modernization and operational automation initiatives while partnering with Senior Cloud Engineers on larger strategic efforts
• Troubleshoot complex infrastructure, application connectivity, and production incidents while leading root cause analysis and recommending long-term corrective actions
• Design and implement improvements to monitoring, alerting, and operational visibility across infrastructure platforms
• Collaborate with security teams and technology leaders to support SOX, PCI, and HIPAA compliance initiatives
• Lead vulnerability remediation efforts and infrastructure lifecycle maintenance activities
• Develop and maintain technical documentation, operational procedures, and infrastructure standards
• Collaborate with application teams and vendors to support reliable infrastructure hosting production database systems
• Independently lead medium-sized infrastructure projects from planning through implementation
• Participate in disaster recovery testing, recovery planning, and continuous operational improvement initiatives
• Evaluate emerging technologies and recommend practical improvements to infrastructure operations

Requirements:

• 8 years of systems, infrastructure, or cloud engineering experience supporting production environments
• Experience administering Windows Server and Linux systems
• Experience supporting infrastructure in AWS environments
• Experience with enterprise virtualization platforms
• Experience designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages
• Experience leading technical investigations and root cause analysis for production issues
• Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency
• Familiarity with enterprise monitoring platforms and operational troubleshooting
• Familiarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations
• Strong communication, collaboration, and technical documentation skills
• Ability to independently manage complex production infrastructure with minimal supervision
• Experience with Terraform or Infrastructure as Code
• Experience with configuration management technologies such as Ansible, Puppet, or Chef
• Experience supporting PCI-DSS, HIPAA, or SOX-regulated environments
• Experience implementing infrastructure modernization or cloud migration projects
• Experience supporting highly available SaaS or public-facing systems
• Experience developing disaster recovery plans and participating in recovery testing
• Experience creating engineering standards, operational documentation, and infrastructure diagrams