Staff Site Reliability Engineer

Attentive is an AI marketing platform for 1:1 personalization that helps brands build customer relationships through SMS, RCS, email, and push notifications. The Staff Site Reliability Engineer will design and implement solutions that improve platform reliability, scalability, observability, and incident management while leading strategic initiatives, establishing operational standards, mentoring engineers, and influencing technical roadmaps across the organization.

Responsibilities:

• Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively
• Lead Strategic Initiatives: Take ownership of cross-team collaborations and drive impactful projects by providing technical leadership and guidance
• Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services
• Partner with engineers from AI/ML, Data, Platform, Product, and other groups to deliver best-in-class services
• Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence
• Champion Reliability Goals: Advocate for and implement SLIs, SLOs, and other reliability-focused metrics across the engineering organization
• Mentorship and Knowledge Sharing: Guide and mentor team members, fostering technical growth and helping to develop the next generation of engineering leaders
• Innovate and Inspire: Drive continuous improvement by bringing creative ideas and challenging the status quo

Requirements:

• 7+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role
• Your strong technical background enables you to look beyond solving the immediate problem, planning for the future
• Strong coding ability in at least one language (e.g., Golang, Python, Java, Typescript) with the capability to solve complex issues through code
• Demonstrated experience delivering medium to large-scale projects that drive meaningful improvements in platform reliability and scalability
• Deep understanding of production reliability concepts, including SLIs, SLOs, and incident management
• Excellent verbal and written communication skills with the ability to influence and collaborate across technical and non-technical teams
• Familiarity with working in dynamic, reliability-focused production environments (preferred)