Systems Engineer III - Software Packager (remote)

First Citizens Bank is seeking a Systems Engineer III – Software Packager to join its Digital Workplace Experience team. The role is responsible for creating, testing, securing, and deploying macOS and Windows software packages, supporting enterprise application deployments, troubleshooting package issues, and providing guidance to support teams. The position also handles documentation, compliance reporting, change management, and collaboration with software owners, project stakeholders, and other IT teams.

Responsibilities:

• Create and modify software installation packages for macOS and Windows applications using industry-standard methods and tools (e.g., CM Task Sequences, Flexera AdminStudio, MSIX Packaging Tool, Advanced Installer, Jamf, InstallShield, PowerShell, etc.), ensuring adherence to enterprise standards and security protocols
• Develop and maintain scripts and wrappers (e.g., PowerShell App Deployment Toolkit (PSADT), VBScript, PowerShell, Bash) for automating application installations and deployments
• Implement and manage privilege elevation solutions for application deployments
• Create and maintain accurate documentation of packaging processes and procedures
• Coordinate with software owners, project team stakeholders and software packaging requestors to gather application packaging, testing & deployment requirements
• Assist with the automated deployment of packaged software using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM) and Jamf
• Perform testing and validation of application packages to ensure functionality and compatibility across different macOS and Windows versions
• Troubleshoot and resolve application and package-related issues, including deployment failures and compatibility problems
• Provide support for desktop-related projects, including operating system upgrades, deployments, and patching
• Ensure all application packages conform to established enterprise and industry security standards
• Implement and maintain secure coding practices and integrate security testing into the development lifecycle
• Regularly update and patch systems to address vulnerabilities and stay ahead of emerging threats
• Adhere to strict access controls and the principle of least privilege, limiting access to critical systems and sensitive data
• Work closely with other IT teams, including development, security, and operations, to ensure seamless software delivery
• Communicate effectively with end-users and stakeholders to gather requirements, provide updates, and address concerns
• Participate in incident response planning and execute recovery procedures in the event of security breaches

Requirements:

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
• Experience working on installation or application packaging teams in a large enterprise environment
• Strong knowledge of MacOS and Windows Desktop Operating Systems
• Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
• Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports
• Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc
• Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs)
• Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues
• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting
• Ability to work independently and as part of a team in a fast-paced environment
• Self-motivated, with a "can-do" attitude and comfort working with ambiguity
• Strong customer service skills and a customer-focused mindset
• Experience working in the banking or financial services industry is a plus
• Experience with cloud technologies (e.g., Azure, AWS)
• Knowledge & familiarity with SQL & NQL
• Familiarity with Agile and Waterfall project management methodologies
• Knowledge of network topology and security principles
• Experience with enterprise applications specific to the banking industry
• Knowledge of collaboration tools like Slack, Jira, or Confluence
• Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)